RentBuddy acts as a guarantee for your tenancy. If you ever fall behind on rent, we step in and work with you and your landlord to handle unpaid rent, subject to the terms of your agreement. You’re still responsible for paying your rent, but RentBuddy gives you peace of mind knowing you have support if needed.

A guarantor is someone who agrees to step in and support your rent if you cannot pay. RentBuddy acts as your guarantor, so you don’t need to rely on family or friends.

A tenant is the person responsible for rent and named on the tenancy agreement. A permitted occupier lives in the property but isn’t legally responsible for rent. Only tenants can take out RentBuddy.

RentBuddy is available for residential tenants in England who meet our eligibility criteria- those in work or studying, with no rent arrears in the last 6 months.

No, RentBuddy can’t be used if you already have another guarantor or rent protection in place.

Yes. A third party, such as a family member or friend, can pay for your RentBuddy guarantee on your behalf, instead of standing as a guarantor themselves. 

We may decline applications if there have been rent arrears in the 6 months before applying.

Absolutely! RentBuddy welcomes international tenants. You’ll just need the right immigration documents, a share code or settled/pre‑settled status.

Yes, we look at your overall circumstances, not just your credit score.

It’s easy! Just let us know during or after your referencing process. You’ll get an agreement to sign and pay the fee, and then you’re all set.

Yes. Each tenant needs to apply and be approved individually. Only approved tenants are covered

Coverage lasts for up to 36 months, as long as all terms are met.

Cover begins from the start date confirmed in your schedule, once payment has been made and eligibility checks are completed. RentBuddy can be arranged up to 30 days after the tenancy start date, but cover will not apply to any arrears, breaches, or circumstances that arose before the cover start date.

Yes. RentBuddy is available for rents up to £5,000 per month.

No, RentBuddy is for residential properties only.

Coverage ends automatically when the tenancy ends, whether by mutual agreement, surrender, or eviction.

No, RentBuddy does not need to be named in your tenancy agreement. The guarantee works alongside your tenancy agreement without changing it.

Fees are based on one month’s rent share, subject to a minimum of £250, plus VAT. Payment must be made in full, instalments are not available

You can pay easily online via card through RentBuddy’s tenant portal.

You have a 14-day statutory cooling-off period before the tenancy starts. Once the tenancy begins, fees are non-refundable.

No, the guarantee is personal to you and can’t be transferred to someone else or another property.

Let RentBuddy know immediately. We can work with you and your landlord to set up repayment plans. Keep in mind that coverage doesn’t excuse deliberate non-payment or tenancy breaches.

You’re always responsible for repaying any rent or costs that RentBuddy covers on your behalf.

Let us know if anything changes that could affect your contract, eligibility, or ability to pay rent, for example moving home, employment changes, or tenancy structure changes.

We deal directly with your landlord or their authorised agent for claims and arrears.

 No, your credit check happens as part of the referencing process. RentBuddy itself doesn’t do extra searches.

Payments due under the guarantee go to your landlord in line with the terms, which may include rent arrears and authorised legal costs. You remain responsible for the rent and any awarded costs.

We process personal data in line with UK GDPR. Data may be shared with referencing providers, fraud prevention agencies, legal partners, debt recovery partners, and payment processors for administering your guarantee and recovering payments if needed

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